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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My new laptop wont boot up. I accidentally left it on

Customer Question

My new laptop wont boot up. I accidentally left it on overnight, and now all I get is the mouse pointer, wont do anything else. Black screen.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: It is an Inspiron 15, 3000 Series, Windows 10
JA: Have you installed any updates recently?
Customer: I think there was an option to install an update yesterday and I believe I let it install.
JA: Anything else you want the computer expert to know before I connect you?
Customer: not at this time
Submitted: 7 months ago.
Category: Computer
Expert:  MikeW replied 7 months ago.

Hello my name is ***** ***** I'll be happy to assist you. Have you tried shutting the computer off and turn it back on again?

Expert:  MikeW replied 7 months ago.

I will need a little more information to be able to assist you. When you turn it on does the Dell logo show on the screen?