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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new email address and never changed it with skype.

Customer Question

JA: Hi. How can we be of help?
Customer: I have a new email address and never changed it with skype. My old address was: dianeber4; my new address is***@******.***.
JA: Just to clarify, what email service provider are you using?
JA: Have you installed any updates recently?
Customer: Only what windows10 installed
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know the problem a bit more in detail.

Customer: replied 9 months ago.
I haven't used skype in years and can't get into it. I have had a change in my email address since I last used it. New address:***@******.***.
Expert:  Michelle replied 9 months ago.

what email was associated with the skype account?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Michelle,I would like to end this conversation and have my money refunded. First I was going to pay $5.00 and then it became suddenly $40. This isn't your fault but this practice seems unfair to me.Sincerely,