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Bruce Wilner
Bruce Wilner,
Category: Computer
Satisfied Customers: 77
Experience:  principal at Network Security Labortories Inc.
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I have been receiving refunds on some on my recent

Customer Question

I have been receiving refunds on some on my recent purchases. When I check with my local bank account they I use to make purchases, I never see the refunds. Where do they go? Joan
JA: Have you contacted anyone about your account?
Customer: Where? At the bank that I deal with?
JA: Have you installed any updates recently?
Customer: Updates to what?
JA: Anything else you want the computer expert to know before I connect you?
Customer: The account that Pay Pal shows is my bank Account # and the routing number do not seem to be the same as the ones I supplied to Ebay when we started buying on Ebay.
Submitted: 8 months ago.
Category: Computer
Expert:  Bruce Wilner replied 8 months ago.

Only two possibilities:

(a) The people are refunding to some other account; or

(b) They aren't refunding at all.

That having been said, refunds, once issued, can take as long as seven business days to post--although they shouldn't.

In the future, if you purchase using your DEBIT CARD (using it AS a debit card), refunds should be within 48 hours.

Expert:  Bruce Wilner replied 8 months ago.

Also, check with PayPal (look at your "activity" page) to see that they have actually receive the money. If the "refunds" are going to the proper e-mail address, then PayPal should be reflecting them, after which you can transfer the $ to any account you choose to link.

CONCERN: I am getting conflicting impressions. Are people "refunding" to your bank account, or are they "refunding" to your PayPal account? If the latter, make sure they have the proper e-mail address. Also, PayPal accounts sometimes get deactivated. This can happen from (a) inactivity; (b) suspicious activity; (c) three or more addresses with the same domain (the part after the '@') linked to your PayPal ID--your ACTUAL ID, as in, your name and SSN.