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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14602
Experience:  Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
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I have forgotten my email password. When I try to reset it,

Customer Question

I have forgotten my email password. When I try to reset it, I get a code emailed to me. However, when I enter the code, it tells me that it is invalid. I've been trying this many, many times. Could you help me get a new password.
JA: When did you last reset your username and password?
Customer: In December
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your email address?
Please reply at the box below. Thank you,

Customer: replied 8 months ago.

I use yahoo. I have Windows 10. My email address is **************

Expert:  Viet - Computer Tech replied 8 months ago.

Thank you. What's the most recent code / key you've received?

Please reply at the box below. Thank you,

Expert:  Engineer John C. replied 8 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Please wait 24 hours without even trying to log in again. Then try resetting the password.

That should work, if it doesn't, please let me know your email address and pin number.

Thank you and have a blessed day!

John

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John
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