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Josh, Support Specialist
Category: Computer
Satisfied Customers: 19413
Experience:  5 years as Network Admin, 10+ years of IT support
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I have a google phone. It fell today and is now frozen. What

Customer Question

I have a google phone. It fell today and is now frozen. What can I do?
JA: What kind of computer do you have?
Customer: I am talking about the google phone & NOT Computer
JA: Have you installed any updates recently?
Customer: I believe so, phone was working until it fell to the floor.
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO, once again it is the google PHONE
Submitted: 7 months ago.
Category: Computer
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

Please plug in your phone and while it is plugged in, hold down the Power button for 15-20 seconds until the phone restarts.

After the restart, are you able to use the phone now?

Expert:  Josh replied 7 months ago.

Happy New Year!

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.