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Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11697
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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On the 16th, 2016 We had anew hard drive installed. Evert

Customer Question

On the 16th, 2016 We had anew hard drive installed. Evert thing is very slow and the little round blue circle comes up all the time. Also it is slow when you try to type.
JA: What's the make/model of your device? How old is it?
Customer: My
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My Dell des top is 5 years old
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thanks
Submitted: 6 months ago.
Category: Computer
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Customer: replied 6 months ago.
The computer is slow, and every time you type it very slow and the blue circle keeps coming up and you can not type or do anything until it stops. Thank you
Customer: replied 6 months ago.
I do not wish to spend any more money at this time. I have just spent almost $200 at the Geek Squad for all this new equipment and I think it should be working. Can you please help me. When I talk to the staff at the store they told me to go to this website for free help?
Customer: replied 6 months ago.
I've been waiting for a an answer.
Expert:  Michael Hannigan replied 6 months ago.

This sounds like a bigger problem than just the hard drive. It is a typical symptom of malware. What I would suggest doing is going to, downloading the free software, and running a full scan. Have it remove what it finds, and then run the scan again. Run the scan until it doesn't find anything, then reboot and test again.


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