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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My email was hacked and cleaned it up for me

Customer Question

My email was hacked and cleaned it up for me and sold me a better security system. The security system is sold under Rapid Fire PC. Ever since my emails are going to my spam or trash files. Please help, Chuck
JA: Just to clarify, what email service provider are you using?
JA: Have you installed any updates recently?
Customer: Yes, sbcglobal cleaned my email files to block the hacker and the new security system was installed. I should also mention that I lost all of my contacts. I have been slowly putting them back in 1 at a time.
JA: Anything else you want the computer expert to know before I connect you?
Customer: that's it
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can we do a screen-sharing session so I may further troubleshoot the issue?

Expert:  Byron replied 7 months ago.

Is the product that SBC set you up with called Spam Guard?