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Answered in 8 minutes by:
12/29/2016
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 16,187
Experience: 12+ years of professional support for tech-related issues, including computers, email and software.
VerifiedHi and thank you for your question.
Since this is a new computer, would you like me to provide you with the steps to carry out a system reset, which will restore the computer back to factory defaults and allow your grandson to create and use a NEW account in the process?
Please reply at the box below, and then we will continue further.
I see, no issues at all; if he was able to log in to the account, then he should be able to use it just fine from now on. However, if you could take a look yourself and see if there's any other issues, you may get back to me anytime later on through this question page. You will be able to access this question page through your emails received from JustAnswer; I'll keep this question open for now. Thank you, ***** ***** keep me posted!
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 16,187
Experience: 12+ years of professional support for tech-related issues, including computers, email and software.
VerifiedBryan and 87 other Computer Specialists are ready to help you
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