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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How to recover all my files lost in my HP Notebook Pavilion

Customer Question

How to recover all my files lost in my HP Notebook Pavilion 17 due hackers attack?
Submitted: 10 months ago.
Category: Computer
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

What kind of files are missing and what happened in the attack? Icons are easy to replace but

files are a different matter?

Expert:  Byron replied 10 months ago.

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

Customer: replied 10 months ago.

THE MOST IMPORTANT ICON IS TURBOTAX DELUXE 2015

Expert:  Byron replied 10 months ago.

Thanks. If you click the start menu button and scroll through the apps, is TurboTax still installed?

If it is, right click on the entry and select Pin to Start. This will create a tile that can be seen with all the other tiles

when you click the start menu button. Once the tile has been created, hover your mouse cursor over it and hold

down the left mouse button and drag and drop it onto your desktop. The shortcut will be created for you.

Customer: replied 10 months ago.

I AM VERY CONFUSED, I DISAGREE WITH YOUR ANSWERS

Customer: replied 10 months ago.
OF COURSE I AM 79 YEARS OLD AND I AM NOT FAMILIAR WITH COMPUTERS
Customer: replied 10 months ago.
I DO NOT WANT TO BE SURPRISED WITH A HIGH BILL BECAUSE I AM RETIRED AND I LIVE FROM SSA I REEIVE $ 591.00 A MONTH AND I HAVE TO PAY RENT, UTILITY BILLS, MEDICATIONS CO-PAYS, TAXIS, I HAVE NOT CAR/
Customer: replied 10 months ago.
OK APROX HOW LONG TIME BECAUSE I HAVE TO TAKE MY DINNER, I AM DIABETIC AND I NEED TO EAT EVERY 4 HOURS
Customer: replied 10 months ago.
EXCUSE ME I WILL BE BACK IN BETWEEN 20-30 MINUTES, OK?????