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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Go to my.magicJack.com
Log in and check your account status to ensure it is active.
While logged into my.magicjack.com, pull down from “Call Features” to advanced. For the device in question, make sure “I elect to accept outgoing and incoming service” from the “Select Service” area is chosen and “Use DHCP” is checked.
Let me know how you get on...
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