How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Tried to install office update.....stuck can't get out of

Customer Question

tried to install office update.....stuck can't get out of installation, won't close window.
Submitted: 9 months ago.
Category: Computer
Expert:  John replied 9 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

Are these updates installed by windows update system or are you installing it from a media?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 9 months ago.
media, windows 10
Expert:  John replied 9 months ago.

OK which version of Office is installed in the PC?

Is there a cancel or close option in the office update installation window?

Customer: replied 9 months ago.
no thank you, ***** ***** be ending this uncertain of security.
Expert:  John replied 9 months ago.

The secure remote assistance message is from the site not send by me and you can close those pop up message and continue in this chat page.Let me know if you are interested in continuing on this chat page.

Expert:  John replied 9 months ago.

It seems like you are offline now so i will open this to other experts so that you can continue with that expert when you are back online.



Expert:  Josh replied 9 months ago.


A new expert here --

Do you still need help?