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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.Should you not be interested in this option and would like to solve the problem via this text based chat instead, just let me know please.
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Thanks for your patience and best regards,
Thank you, ***** ***** I misunderstood your issue then, I thought that "each time" you try to shut it down, it hangs. But you are saying that it does not even boot into Windows right now, is that correct?
Can you please press the power button for 5 seconds right now? That should turn it off completely. Then press it again and see if it boots up normally again. Please let me know.
Hangs = locks up, does not respond. Please try my advise with the power button as described above and let me know what it does then please.
Thank you for your feedback, I admit that, without being able to see your computer, I am out of ideas at the moment then too. I will forward you to the other experts here, which hopefully can continue to help you instead. You will see a new reply once that happens.
Thank you very much for your patience and merry Christmas,
Hello, how are you?On the blank screen, press Ctrl+Shift+Esc (All three keys together) and you should get a task manager window up.Let me know if you see that.Martin