So, you want to cancel the FIRST order, for the book that never came, because it was never finished customizing.....right?
Well i can certainly HELP you with this......but I cant DO it FOR you, or on your behalf.
I would have to have your login credentials.....and basically login as if I were you, and navigate the website to officially cancel the order.
But, to accomplish this.....I would want you TO WATCH what is transpiring.....and I woudl want all of this to remain secure.
So a remote session is the only way to do this.
Connect our computers together, so we can BOTH see your screen.
Its as if, I was sitting right next to you, guiding you, or doing it for you....while you watch.
That way, if you need to enter in a password ***** username.....it STAYS on yoru computer. and i can only see the littel black dots as you type.
This virtual screen sharing called remote session, is the best way to help you get the order cancelled.
Or...i can try to give you thr instructions in text form, and you can try to follow them, and do the cancelling on your own?