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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My other asus laptop has problems - I can't power off.

Customer Question

hi - my other asus laptop has problems - I can't power off. Before that, It was stuck in a "preparing repair" loop
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: windows 10, K501J
JA: Have you installed any updates recently?
Customer: yes, I was tring to install a new program earlier when the trouble started
JA: Anything else you want the computer expert to know before I connect you?
Customer: that's all I can think of now.
Submitted: 7 months ago.
Category: Computer
Expert:  Dan replied 7 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. How long has it been stuck in the loop, and can you provide me the model number please?

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