How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a gateway computer. Windows 8. I forgot the password

Customer Question

I have a gateway computer. Windows 8. I forgot the password ***** tried to fix using online instructions. This computer will not open past the password- will not install updates or basically inoperable. I can't get to the home page I am sure I have viruses
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Windows 8
JA: Have you installed any updates recently?
Customer: No. I have not used it in over a year. I have tried from time to time but no luck
JA: Anything else you want the computer expert to know before I connect you?
Customer: This computer is about 5-6 years old. At one point I tried to install Windows 10 but was unable to get all the way thru the installation. I know that one time I installed a free virus protection from online. I already had virus coverage and I tried repeatedly to remove that from my computer but to no avail. I think that is where problems all started
Submitted: 7 months ago.
Category: Computer
Expert:  Tim replied 7 months ago.

Hey there, I'm you forgot your password, have a virus? or are unsure? Please give me as much info as you can.

Related Computer Questions