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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I've been having problems for about 3 weeks. I found tech

Customer Question

Hi, I've been having problems for about 3 weeks. I found tech support. They spend several hours working on the computer. Nothing worked what's not going on
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: The model number is ***** I don't remembered when I bought the computer because I'm 75yrs old grandmother. Can you give example of what operating system I appreciate all the help
JA: Have you installed any updates recently?
Customer: The tech support did on Wed
JA: Anything else you want the computer expert to know before I connect you?
Customer: The computer is just spinning around trying to come on
Submitted: 10 months ago.
Category: Computer
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

Are you able to access the Internet on the problem computer?

I will be standing by, looking forward to your response.

Thank you,