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I have 2 issues I have suse linux laptop for which my

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root/superuser password ***** work and...
I have 2 issues I have suse linux laptop for which my root/superuser password ***** work and secondly I have a removable hard drive ntfs which I have to mount
Submitted: 1 year ago.Category: Computer
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Answered in 6 minutes by:
11/28/2016
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,663
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 1 year ago
Can you connect to me
Customer reply replied 1 year ago
This is my windows laptop one sec
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

I'm sorry about the issue, first let's reset your root password, please follow these steps :

1-Boot the system and select the normal boot menu from the list. Once selected, in the “Boot Options” box type

init=/bin/bash if you are using GRUB Boot loader

linux init=/bin/bash if you are using LILO Boot Loader

2-This will launch you straight into a Bash shell prompt which comes up even before the Single User mode loads and has the “/” root file system mounted. type : mount if it doesn't work type : mount -o remount,rw

3-Now, simply type the passwd command and enter a new password

let me know the results please

Thank you

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Customer reply replied 1 year ago
Can you call me (917) 748 - 9693
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

I'm sorry but i can't, please follow my steps, if you need further assistance, reply back to me and i will gladly continue to help

Thank you

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Customer reply replied 1 year ago
I have fire fox on the linux system this is a windows laptop ,
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

What is the model and brand of your windows computer, it is a laptop or a desktop?

Do you want to mount the NTFS drive to Linux or Windows computer?

also did you tried to fix Linux suse issue?

Thank you

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Customer reply replied 1 year ago
I dont see the boot options when i boot normally the computer is a OpenSuse 13.2
Customer reply replied 1 year ago
If you know the ipaddress of the linux computer can you connect remotely
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

unfortunately no, Do you have openSUSE installation DVD?

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Customer reply replied 1 year ago
no how can I get a boot disk ?
Customer reply replied 1 year ago
its OpenSuse 13.2 harlequin
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

You can get one by downloading the ISO file and burn it into a DVD, boot from that DVD and follow the steps below :

  • The download link : http://download.opensuse.org/distribution/13.2/iso/
  • Select “Resue System” and login as root. No password ***** ***** here.
  • You have now booted into the live DVD, that is, you have booted from the DVD and the file system mounted is that of the DVD. You will need to access your Hard Disk Drive which is not mounted by default.

Note : it is likely to be /dev/sda1, if using SATA or SCSI. If using IDE, you can try /dev/hda1.

  • Use this commands mount -o remount,rw /dev/sda1 /mnt
  • cd /mnt
  • chroot /mnt
  • passwd
  • Now put a new password

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

For your second question : Do you want to mount the NTFS drive to Linux or Windows computer?

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Customer reply replied 1 year ago
okay let me get a DVD I'll have to get back to you a I dont have one here
Customer reply replied 1 year ago
I want to mount the NTFS on Linux
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Ok, let me know when you are available

Thank you

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Customer reply replied 1 year ago
JUST BURNED THE SUSE ISO disk whenever you have time let me know
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Hello,

Are you there?

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Customer reply replied 1 year ago
I was Finally able to burn the DVD
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Ok good! now insert the DVD into the Redear and follow the steps below :

1-Select “Resue System” and login as root. No password ***** ***** here.

2-Use the commands

  • mount -o remount,rw /dev/sda1 /mnt
  • cd /mnt
  • chroot /mnt
  • passwd root
  • Now put a new password

thank you

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Customer reply replied 1 year ago
Okay one second
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Sure.

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Customer reply replied 1 year ago
is there a space between sda1 and /mnt if so I got a message cann't find /mnt in /etc/fstab
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Yes there is a space between sda1 and /mnt

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Customer reply replied 1 year ago
I am getting an error message cannt find /mnt in /etc/fstab
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Try

mount /dev/sda1 /mnt

Or

mount /dev/sda2 /mnt

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Customer reply replied 1 year ago
okay there is also a space between rw and /dev I tried both sda1 and sda2 and got an error message /mnt not mounted or bad option
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

yes a space, you can also try the command without "-o remount,rw"

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Customer reply replied 1 year ago
Ok I got the message volume was not properly unmounted Some data maybe corrupt please run fsck must be because I powered off the laptop
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Please run this command fsck /dev/sda1 and try again

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Customer reply replied 1 year ago
When I entered mount /dev/sda1 /mnt I got the message /dev/sda1 is already mounted or /mnt busy
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Now please run the commands below :

  • cd /mnt
  • chroot /mnt
  • passwd root
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Customer reply replied 1 year ago
for chroot /mnt got the message chroot failed to run command bin/bash no such file or direcrtory
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

This error means that there is no /bin/bash directory inside chroot. If you have /mnt/somedir/usr/bin/bash then execute chroot /mnt/somedir /usr/bin/bash

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Customer reply replied 1 year ago
I am going to have to get back to you after 4 pm est
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Ok, did you tried the command, has everything worked out?

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Customer reply replied 1 year ago
mnt has only 1 directory EFI
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Try ls command to show directories, let me know when you are available

Thank you

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Customer reply replied 1 year ago
are you there ?
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Yes, so has everything worked out please?

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Customer reply replied 1 year ago
when I do chroot /mnt I get chroot failed to run command bin/bash no such file or directory
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Please try chroot /mnt/somedir /usr/bin/bash

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Customer reply replied 1 year ago
by somedir you mean sda or sda1 ?
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

yes sorry!

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Customer reply replied 1 year ago
I think I did it I am going to reboot and see
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Ok great! hope it works out

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Do you still need help ?

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Customer reply replied 1 year ago
Ok I think I have done it. I only use Windows so I know no nothing about Linux. It would be easier if we talk over the phone. Can you please call me at **********.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

Did you changed the Linux Password *****?

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Customer reply replied 1 year ago
I did but when I needed to use it to do chmod it went bad again I requested you call me **********
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 1 year ago

I'm sorry i can't call you, let me open your question to other experts

Thank you

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Customer reply replied 1 year ago
When I do sudo chmod -R directory it prompts for root password ***** I just changed then it tells me it not the right password ***** you know anyone who can help me over the phone
Tech Support Specialist: Bruce Wilner,
 replied 1 year ago
Bruce Wilner
Category: Computer
Satisfied Customers: 77
Experience: principal at Network Security Labortories Inc.
Verified

this is a test

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Tech Support Specialist: Bruce Wilner,
 replied 1 year ago

due to site bugs, i will communicate one line at a time

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Tech Support Specialist: Bruce Wilner,
 replied 1 year ago

you can either reinstall Linux, or boot off another device, mount the "root" dev as a satellite,

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Tech Support Specialist: Bruce Wilner,
 replied 1 year ago

and manually clear the encrypted root password.

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Tech Support Specialist: Bruce Wilner,
 replied 1 year ago

This is a test to see whether I can enter multiple lines of text; it was posting a silly error message about "an unexpected error occurred," which is, like, extremely informative.

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Customer reply replied 1 year ago
I did that using paswd command by the way how do I know what the root partition is
Customer reply replied 1 year ago
By the way can you call me it would be so much easier on my cell
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 year ago
I am currently at work will be home about 6 pm today estI have Internet on my Linux maybe you can remote to my laptop heard you are in nj I'm in silver spring md I driving to ny this weekend can I bring over my laptop
Tech Support Specialist: Bruce Wilner,
 replied 1 year ago

You heard I'm in NJ? You heard incorrectly: I'm in FL!

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Customer reply replied 1 year ago
Can you remote to my Linux laptop I have a Firefox browser internet connection maybe we could set up a time tonite as I am in the office
Thanks
Customer reply replied 1 year ago
Hi, please opt out, I need a different expert to answer this question. Thank you!
Tech Support Specialist: Bruce Wilner,
 replied 1 year ago

If there's no way to log in, nobody can remote into your machine.

I made it CLEAR how to proceed.

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Customer reply replied 1 year ago
I have internet connection in the Linux laptop I can log in to the justanswer site from the Linux laptop can you then remote to me ?
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 year ago
Bruce Wilner please optout i want another expert.
Thank you
Customer reply replied 1 year ago
I want to have a remote assistance and agree to the fee
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