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Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 139
Experience:  Tech Support Analyst at Dell
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My Dell Inspiron with Windows 8 won't start up probably.

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My Dell Inspiron with Windows 8 won't start up probably. Exception Breakpoint was flashing and now after putting in my code at startup the screen goes blank.
JA: What kind of computer do you have?
Customer: Dell Inspiron 15" Notebook
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thanks

Hello, My name is***** will help you with the resolution of the problem in your computer.

The problem happens after you log in to windows?

Customer: replied 8 months ago.
I can't log in. At the windows screen where I type in my passcode, after I type my code it goes blank. This happened after getting the "exception breakpoint" error.

when the problem happens the first time?

Customer: replied 8 months ago.

Ok torn on your computer, as soon as you turn it on hod shift key and press F8 repeatedly to access the repair console

Customer: replied 8 months ago.
ok done

ok go to troubleshoot then system restore

Customer: replied 8 months ago.
I can't, its testing. Mouse doesn't work. FYI Windows 8

want to finish the testing? or want to cancel to restore?

Customer: replied 8 months ago.

ok if you press esc it should cancel the test

Customer: replied 8 months ago.
it had finished and gave error code 2000-0142
trying to restart asap and try again

Error 0142 is a hard drive error, is your computer under warranty??

heres a dell forun where you can confirm it

Disk is bad need to be replaced, if youre in warranty they will replace it for free but all your data is lost

Customer: replied 8 months ago.
I doubt its under much is disk replacement?

depends of the capacity, give me the service tag of your computer it is under the laptop and have 7 digits, ill check the warranty

Customer: replied 8 months ago.

yes it is expired

March 18 2014

Customer: replied 8 months ago.
Is it best to repair or replace?

replace, repeair is too hard for a hard drive

I think theres not much we can do to repair the computer, the only option is to replace the hard drive

Please rate me if you like my service

Customer: replied 8 months ago.
Is it less expensive to replace the hard drive or buy an equivalent laptop?

A hard drive is cheaper, but you have yo install the operatins system, if you dont have the media you will need one to install OS

Customer: replied 8 months ago.
I have the drivers and utilities disk that came with the laptop

that disk are just to install drivers, you need the operating system

the hard drive replacement is cheaper than a new computer but the hard drive arrive with no data

Let me check maybe you can download from the dell webpage

try creating an account here

maybe you can find the OS there

Customer: replied 8 months ago.
I'll try tomorrow thanks


Customer: replied 8 months ago.
Doesn't work

O well, When you get the disk replaced you will need an OS to install, you can contact Dell support maybe they can give you a link to download an OEM iso

Customer: replied 8 months ago.
Thank you for your support

No problem, dont forget to rate the service, have a nice day

Elgin Vega and 5 other Computer Specialists are ready to help you