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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get into my google account. I have tried to get my

Customer Question

I cannot get into my google account. I have tried to get my password ***** go in and can't get any that I have put down worked.
JA: Have you contacted anyone about your account?
Customer: I have gotten code numbers on my cell phone and can't seem to get anything to work. I am sorry,> Guess I am the dumb one. Just dissgusted.
JA: Have you installed any updates recently?
Customer: Yes, I had a young man here that I know and he helped me change some of my passwords . I can still get in to***@******.***. And Somehow I get alot of ads and get so many of my messages sent back, bounced. Just got a message from my Avast that said 12 setting errors, 2 G of junk on your drive, and 5 unnessary applications. GUess that is what is messing me up.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just can't seem to get my passwords to work and don't know what to do.
Submitted: 8 months ago.
Category: Computer
Expert:  Martin replied 8 months ago.

Hello and welcome, my name is ***** ***** I'll be helping you today.

Expert:  Martin replied 8 months ago.

Do you have a number ending in 66?