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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Get in to Microsoft Word and when I try to put in my

Customer Question

get in to Microsoft Word and when I try to put in my password ***** is refused. I did not change it so what is happening?
JA: When did you last reset your username and password?
Customer: Can't find the date but I think around March
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am trying to get into Word where everything is installed and it won't let me in
Submitted: 8 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the email address please?

You can reply to me here by typing in the box below please.

Customer: replied 8 months ago.
ok, so what do I do now?
Customer: replied 8 months ago.
I have my password ***** down so I know I did not make an error.
Expert:  Randy Computer Tech replied 8 months ago.

what is the password ***** you are trying?

Customer: replied 8 months ago.
What is going on. I am getting no answers. How do I just change my password.
Expert:  Randy Computer Tech replied 8 months ago.

I can do that for you. Do you have access to the phone number ending in 08?