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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot log into my Gmail account. I believe it may have

Customer Question

I cannot log into my Gmail account. I believe it may have been hacked. I've tried the recovery process, but when asked to try a different question, i'm told you are unable to verify I'm the correct user.
JA: How long have you had this issue with your Gmail account?
Customer: Since Wednesday, November. 23rd.
JA: Have you installed any updates recently?
Customer: I believe my account may have been hacked through my phone. No, I have not added updates to my computer, but I was having issues with my phone.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want to know if you can reset my previous password ***** allow me to change it.
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please, what is the exact message you get when you try to sign into your gmail account?

Thank you