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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an ion vcr to pc. I plugged it in to see if there was

Customer Question

I have an ion vcr to pc. I plugged it in to see if there was a new driver available to get it working again. When I did that my acer amd a10 desktop made a ton of noise and froze. I did a hard shut down and now will not boot up. I shut it off and tried to restart it several times but no luck. how else can I get this thing going again
JA: Just to clarify, what's the exact model of your Acer? And what operating system are you running?
Customer: again its an ACER AMD A10 with windows 10
JA: Have you installed any updates recently?
Customer: no last updates were about 10 days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: I've given you the whole story
Submitted: 8 months ago.
Category: Computer
Expert:  Elgin Vega replied 8 months ago.

Hello, My name is***** will help you with the request.

What is the laast you can see after you tun on the PC?

Customer: replied 8 months ago.
Expert:  Elgin Vega replied 8 months ago.

You dont see the Acer screen?

Customer: replied 8 months ago.
That is correct. Nothing comes up
Expert:  Elgin Vega replied 8 months ago.

What is the color of the power button?

Customer: replied 8 months ago.
when it is off its black when its on it is lit
Expert:  Elgin Vega replied 8 months ago.

What is the color of the light when its on?

Customer: replied 8 months ago.
you cannot connect to my computer because its not booting up!
Customer: replied 8 months ago.
This is not going where I want it to go. I am signing off now thankyou for your time
Expert:  Elgin Vega replied 8 months ago.


Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

If you would still like help with this issue, I believe I can help you.. Though we need to take a few steps to do some physical repairs and resets on the machine.. So when you can, please let me know if you would still like help, or if you would like to close this support request and have me send you the refund link.

Thank you,

Dustin S