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Hello Sir or Ma'am,
Thank you for the update. When it blue screens, it will display the error code that caused the blue screen to occur. May I ask what that error code is? If you didn't take note of it earlier, please, so do the next time it blue screens and update me on this page.
Is the mouse a wireless mouse? If so, when is the last time you changed the batteries in the mouse?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other. Once I remote in, I will fix the issue with both the mouse pad and the blue screen issue.
I understand. This just makes it a bit more difficult for me to analyze your system. What have you done so far, in terms of analysis?
I typed that myself a few minutes ago. I will correct that. Thank you.
What is the full model of your Lenovo Yoga device?
Being that it crashes while watching Netflix, it may be an issue with the video drivers.
Please, download both of the following linked software updates and install them:
Update File: http://tinyurl.com/zo96fdz
Update File: http://tinyurl.com/zjhfkwe
After you install both updates, restart the computer once, test the viewing of Netflix, and update me with your status.
Okay. Please, follow the instructions that I gave above. Thank you.
They update your video drivers.
You are welcome. Thank you.
Which browser are you using? Can you use a different browser?
Thank you for the update.
Okay. Can you download the the files on another computer and then transfer them to the problem computer?
Okay. Please, do so.
That is okay. Please, restart the computer once more and test it.
- Restart the computer.
- Test to see if the problem still exists.
I wish that I could remote into your system and further analyze this problem, but you are against that. I respect your choice.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.