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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The wifi connection keeps disconnecting, I had disabled it a

Customer Question

The wifi connection keeps disconnecting, I had disabled it a few months ago because I wasn't using wi-fi, but now that I am in Florida for the winter, I have to use it. Even when its working, the wi-fi light on the computer doesn't show.
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: I have no access to router, but my other computer and my phone work fine.
JA: Have you installed any updates recently?
Customer: Probably, I can't remember - the adapter is a Qualcomm Atheros AR 9485 wireless network adapter, and the system tells me that the driver is up to date and operational.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, there is a difference in settings between my other laptop that works and this one, in advanced settings, the one that works shows enable and this one shows long and short
Submitted: 9 months ago.
Category: Computer
Expert:  Bob James replied 9 months ago.


Thank you for using
My name is ***** ***** I will do my best to help.
Please give me just a bit to look over the question and do some initial research.

Expert:  Bob James replied 9 months ago.


It might be easiest for me to get a 'hands-on' look at the computer, are you OK with a "Remote Assist"?



Customer: replied 9 months ago.
Customer: replied 9 months ago.
Sorry I dont want to pay more than the $5 refundable that I just paid
Expert:  Bob James replied 9 months ago.

I will respectfully ***** *****