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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Am i registered and connected with surfeasy now? hp cabinet,

Customer Question

am i registered and connected with surfeasy now?
JA: What kind of computer do you have?
Customer: hp cabinet
JA: Have you installed any updates recently?
Customer: I bought the system (surfeasy) months ago and never set it up correctly.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I had a problem with my password.
Submitted: 7 months ago.
Category: Computer
Expert:  John replied 7 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

To clarify is it surfeasy vpn service you are trying to enable on the HP computer?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 7 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 7 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online so that i can help you fix the problem

Customer: replied 7 months ago.
I paid 39.00 on 11/28/16 for a no fix. I am not paying again. respond to me now under that condition.
Expert:  Michelle replied 7 months ago.

Please let me know the time when you could be online so that i can help you fix the problem.

You will not have to pay again.

Expert:  Michelle replied 7 months ago.

Thanks

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