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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I FILLED OUT MY DETAILS THIS MORNING & WANT TO KNOW IF MY

Customer Question

I FILLED OUT MY DETAILS THIS MORNING & WANT TO KNOW IF MY COMPUTER IS NOW SECURE
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: RUNNING WINDOWS 7 OR AVG ITS A DELL
JA: Have you installed any updates recently?
Customer: BOUGHT AVG PROTECTION THIS MORNING
JA: Anything else you want the computer expert to know before I connect you?
Customer: JUST WANT TO KNOW IF IT IS NOW PROTECED
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. After purchasing AVG protection, were you able to follow the instructions in order download / install AVG?

Are you able to open / view the AVG program on your computer?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=247b1ece-727d-4447-b04d-358e213b92c4
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/zgudrjc
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
Expert:  Viet - Computer Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,