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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Question, when you say you are locked out, exactly what do you see, and exactly what does it say and ask for on screen, word for word.
Hello again, I havent heard from you in some time. Im going to opt out, and leave you with the link below which may be of interest to you.