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Try holding the Fn key on lower left corner of keyboard, then pressing the prt sc button
do you have keyboard that came with computer or a different one?
Download Greenshot here; https://github.com/greenshot/greenshot/releases/download/Greenshot-RELEASE-22.214.171.124/Greenshot-INSTALLER-126.96.36.199-RELEASE.exe
Then when you install the above program and hit print screen does it give you options on how to save it?
yes its safe
try to print screen
try the windows logo key on the keyboard and the print screen button at the same time
ok we probably need to adjust the settings on the green program
yes I'm here can we do a remote session?
no problem is everything fixed now?
ok sounds good!