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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to put messenger on my phone but it is saying

Customer Question

I am trying to put messenger on my phone but it is saying that my email aaddress and password ***** Cant remember the password-how do I rectify this
JA: When did you last reset your username and password?
Customer: Have only just signed up to Facebook-I am not tech savvy - Last week
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Trying to get onto Messenger on Facebook and it is preventing me due to not having correct password
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.


I'm sorry about the issue. What's the make / model of your phone?

Are you signing in Messenger with the same email address and with the same password ***** your Facebook account?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you,

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