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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an alert message "Critical alert from windows: Your

Customer Question

I have an alert message "Critical alert from windows: Your computer has been blocked. Call 1-***-***-****. Is this a scan or can I call this number.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: I believe a have an Assure paid plan, but I can't find access to it right now. If necessary a will re-subscribe or extent my subscription. Richard Pearlstein;***@******.***
JA: Have you installed any updates recently?
Customer: Only Norton updates. and the last batch of Microsoft updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Do I need to confirm if I still have an Assure paid subscription?
Submitted: 8 months ago.
Category: Computer
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks