For Online Computer Support, Ask a Computer Technician
Hello, this is Martin, how are you?What do you mean by installing the file empty?May I connect with you and have a look?
Thank you. Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=b558f70e-e155-4997-8db7-34d500d6f97fThen click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin