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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lenovo laptop will not charge, Windows 7 w540, Yes all

Customer Question

Lenovo laptop will not charge
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Windows 7 w540
JA: Have you installed any updates recently?
Customer: Yes all windows7 updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: Starts booting up with no battery and screen comes up for about 5 sec then screen goes black
Submitted: 8 months ago.
Category: Computer
Expert:  ChrisC replied 8 months ago.

Hi, my name is ***** ***** I'll be happy to help you today!

When you say it "starts booting up with no battery," are you saying that there's not a battery installed in the machine?

Customer: replied 8 months ago.
Also tried booting up with battery and it comes up but isn't charging
Expert:  ChrisC replied 8 months ago.

Okay, thank you. Do you know the last time the battery was replaced?

Customer: replied 8 months ago.
No I don't want to give remote access
Expert:  ChrisC replied 8 months ago.

That's fine, that's just an automated offer that comes up for everybody. Did you see my last question, has the battery ever been replaced on the machine?

Customer: replied 8 months ago.
Never replaced original battery computer is two years old
Expert:  ChrisC replied 8 months ago.

Okay, and while plugged in with the AC adapter, does the computer turn on and stay on?

Customer: replied 8 months ago.
It boots up and stays on for 5 sec then turns off
Expert:  ChrisC replied 8 months ago.

Even if the AC adapter is plugged in?

Customer: replied 8 months ago.
Expert:  ChrisC replied 8 months ago.

Okay Tom, I see. Well that's not going to be an issue with the battery not charging, because with the adapter plugged in it should just be running off of wall power.

When you plug the adapter in, do you get any kind of light on the machine that indicates that it's getting power?

Expert:  ChrisC replied 8 months ago.

Tom, are you still with me?

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