For Online Computer Support, Ask a Computer Technician
Hello,I am the person that will be helping you today.
Are you able to boot into windows at all?
I will be standing by, looking forward to your response.
Okay. When you say that the pc is dead, does that mean it doesn't turn on at all?
Thank you for the update. I will be standing by.
Thank you for the updtae.
I am sorry to hear that you have had so many problems with the computer. It sounds like you have a faulty Windows installation and/or the drive controller is failing. In the last 20 years working in this area, I have only seen a few hard drives ever go bad.
On another topic, if you still have the old hard drive, you can still recover data from it.
What was the result of the F12 key test?
You are welcome, thank you for your patience.
May I ask for you to turn the computer off and on again? What is the message that it gives you?
Turn it off and on again.
I am sorry to hear that. What is the full model name of your computer?
At this point, you will need to resinstall Windows after you first make a backup of the files on the computer.
You would need to plug the hard drive into another computer and transfer the files that way.
I very much understand that. You may need to bring it into a repair shop. Do you have an external drive that you can plug into the computer?
At this point, do you have the Windows reinstallation CD?
We can use that to transfer the files. You will need to create a bootable CD on the working computer, put it in the problem computer, boot from it, and then copy the wanted files over.
Do you wish to continue when you have some recordable CDs/DVDs?
Thank you for the update. On your computer, there should be a colorful "Windows Microsoft Label". Do you see that? There is a 25 digit product key on it. As long as you have that key, I can help you download and burn the cd. Do not post the 25 digit key here.
Okay, do you see the 25 digit key?
Okay. Do you have a CD-R (Blank CD)?
For now, you will need one to use to reinstall Windows 7 on the problem computer. Do you have any usb flash drives that we can use for this?
May I start a secure remote assistance session with you so that I can better help you resolve this problem? Once remoted in, I will be able to help you create the bootable usb drives.
When the remote session begins, a chat window will appear that we can use to communicate with each other.
It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.
Okay. Did you follow my instructions and contact your bank?
I didn't enter anything. I have no connection to the billing department. Please, correct the home address information in your account settings.