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Hi, my name is ***** ***** I'll be happy to help you today!
If you're unable to reset the password ***** only other thing you could do would be to try to do a factory reset on the machine and set everything back up from scratch. Do you know if she has any data or programs on the computer that she can't afford to lose?
Okay, thanks. Do you by chance know the exact model?
A membership is not required. That's just an offer for people who might be interested.
I can probably find the steps to perform a recovery on the system if you'd like me to do that.