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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have installed elements 15 and freezes on start-up at

Customer Question

I have installed elements 15 and freezes on start-up at Starting-up plugins script support. I have gone as far as manually removing anything Adobe on the computer regedited HKEY_Local Mac. to try and do a clean install rebooted several times and it still hangs I also have to go into the folder and use the executable in there...
JA: How much experience do you have with this particular machine?
Customer: Built it
JA: Have you installed any updates recently?
Customer: I have been having problems since I had to rebuild the mach. a year or so ago I had an educator version of photoshop that I tried to reinstall after the rebuild and that was the start of my problems. I have had automatic windows updates all along. The OS is windows 7
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that covers it
Submitted: 9 months ago.
Category: Computer
Expert:  Kris R replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 9 months ago.

Can you tell me the exact version of elements please?

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