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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 20 years of consulting to the IT industry
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I am not able to run Firefox or Thunderbird because there

Customer Question

I am not able to run Firefox or Thunderbird because there are instances already running for each program. I do not know how to delete those other instances. I've tried to reinstall both but that didn't help. Also there are other files that the system looks for in the Mozilla directories but not found. IE is the only browser I can use but I really want Mozilla's software which I have been using for several years up until this happened about 6 months ago.Please help if you can. I would like to uninstall both and reinstall but that didn't work 'cause I get the same result.
Submitted: 7 months ago.
Category: Computer
Expert:  Richard replied 7 months ago.

Hi there and welcome

Click Start, type in MSCONFIG and press enter.

Click on the Startup Tab and click Disable All.

Click on the Services Tab and click "Hide All Microsoft Services"

Then click Disable All

Click ok, restart and let me know if it then starts please

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