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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 20 years of consulting to the IT industry
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I JUST RECIEVED MY KINDLE TODAY AND I CANNOT GET MY EMAIL

Customer Question

I JUST RECIEVED MY KINDLE TODAY AND I CANNOT GET MY EMAIL ADDRESS TO BE ACCEPTED. NOTE SAYS "INFORMATION DOES NOT MATCH AN AMAZON ACCOUNT.
JA: Have you contacted anyone about your account?
Customer: NO, I DON'T KNOW WHO TO CONTACT.
JA: Have you installed any updates recently?
Customer: I JUST GOT IT TODAY AND SOME UPDATES WE JUST INSTALLED A FEW MINUTES AGO
JA: Anything else you want the computer expert to know before I connect you?
Customer: JUST THAT IT DOESN'T ACCEPT MY EMAIL
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

When you are at that screen, you need to choose to create a new account as this is for your Amazon account, so choose to make a new account, enter in your email address and set a password ***** it should then process.

Let me know please how you go

Thank you

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