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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to renew my subscription to MicroftOffice for

Customer Question

I am trying to renew my subscription to MicroftOffice for Home. It is not accepting my new credit/debit card. The bank sent me a new card with the same number, but a different expiration date and CVV, and I've changed the phone number. This site is driving me mad! How can I fix this?
JA: What kind of computer do you have?
Customer: I have an HP Notebook... I can try to find the serial number if you wish.
JA: Have you installed any updates recently?
Customer: Yes, and I've cleared my cache recently.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I've been trying to fix this for months...
Submitted: 9 months ago.
Category: Computer
Expert:  Jason Jones replied 9 months ago.

I am the person that will be helping you today.

Does it indicate why it is not accepting the new card?

I will be standing by, looking forward to your response.

Thank you,