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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently had a couple of files on my desktop i wanted to

Customer Question

Hi! I recently had a couple of files on my desktop i wanted to put into another folder in my documents. When i did this i did not realize that i had other files within my documents folder highlighted and selected. When i put my destop files into the documents folder, the highlighted documents within documents were replaced with my destop files. Nearly 76 files were replaced. It a little hard to explain this issue, but i know its serious because alot of those files were college papers i need.
JA: What kind of computer do you have?
Customer: A toshiba satelitte S55-a5169
JA: Have you installed any updates recently?
Customer: Yes i have. About two weeks ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  Martin replied 10 months ago.

Hello, this is Martin, how are you?

Did you confirm the message when it asked you if you're sure you want to replace the files?

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Martin replied 10 months ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=e8e54e06-3be7-4b23-ad2a-f8758efdbb78

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin