How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Lorenz Vauck Your Own Question
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1170
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Type Your Computer Question Here...
Lorenz Vauck is online now
A new question is answered every 9 seconds

My e-mail is not accesssible. When you try to log in it

Customer Question

My e-mail is not accesssible. When you try to log in it states the account dosent 'exsist can you reestablish it? I've had this e-mail for about 15 yrs***@******.*** thanks for your help! Lyndon ******* (***) ***-**** JA: Have you tried having password ***** directions emailed to you? Customer: No I have not JA: Have you installed any updates recently? Customer: No but the e-mail screen had a new look with the option to sign in or sign up I tried both JA: Anything else you want the computer expert to know before I connect you? Customer: I think that's all thanx

Submitted: 8 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 8 months ago.

Dear Lyndon,

my name is***** and I am a computer expert with 17 years of experience. I am sorry to hear about the problem to access your email address. However, it is not your fault nor can you currently do anything about it. Microsoft has a major outage for all email domains they own, like,, and They are working on it since 24 hours already and say that they now have fixed it, but need to deploy the fix across their whole network first, which will take a few more hours. You can find more information here:

I´d recommend that you just stay relaxed and let them to their work, everything should be up and running just fine automatically within a few hours from now. Without you having to do anything.

If you need any more help, please just let me know by replying at the box below, there are no extra costs associated with this. I would be very happy if you could rate my work by selecting 3 to 5 stars at the right top and click "Submit", so that I can get honored for my work by JustAnswer.

Thank you very much and best regards,

Lorenz Vauck

Related Computer Questions