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I'm sorry. I replied back to you right after you submitted the issue earlier, but you did not reply back to me until now. Did you have any trouble replying back to me at his web page about 8 hours ago? I was waiting for your response previously, so I could help you quickly, but I'm glad you got it working now. Our customer service is refunding your deposit. If you have any other computer question / issue, please come back any time as you wish; we guarantee our service. Please always reply back as soon as possible if you have any concern. Thank you,