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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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No sound, H.P. laptop, no, screen was blocked so I called

Customer Question

no sound
JA: What kind of computer do you have?
Customer: H.P. laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: screen was blocked so I called
Submitted: 8 months ago.
Category: Computer
Expert:  ChrisC replied 8 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

What happens exactly when you try to play something that has sound? Do you get any response at all?

Customer: replied 8 months ago.
just no audio Please tell me what to do to fix this. It seems to happen to others. I'M a slow leaner. Thanx.
Expert:  ChrisC replied 8 months ago.

Hi, my apologies on the slow reply. I didn't see the notification that you had gotten back to me.

Can you tell me what version of Windows you're running? Is it Windows 10?

Customer: replied 8 months ago.
Expert:  ChrisC replied 8 months ago.

Okay, thanks. Are you trying to get the audio from your laptop speakers or headphones?

Customer: replied 8 months ago.
laptop also,I can't type well on my phone
Expert:  ChrisC replied 8 months ago.

Okay, you should be able to go to, sign in, and then go to My Questions and you can type to me on the laptop instead of on your phone.

Customer: replied 8 months ago.
I make too many mistakes using my cell phone to type
Expert:  ChrisC replied 8 months ago.

Okay sure, well that's what I'm saying, you can get on your laptop and go to and then sign into the account you created today and can type on your laptop. You don't have to use your phone.

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