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Hi Joyce, my name is ***** ***** I'll be happy to help you today!
If I understand correctly, the first time you got a message like this it was a pop up on your computer and the rest have been phone calls, is that correct?
Joyce, I noticed that you created a new question for this issue. Please correspond with me here instead of creating new questions.
You can use the message box at the bottom of the screen to reply back to me.