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Hi there and welcome
Can you tell me please which model Nook you are using?
thanks, ***** ***** need to reset the Nook which will wipe all your data and return it to new. But this you cannot avoid.
To do the reset, please do the following
Then set up the Nook again and it should now functions.
Let me know the results please
ok, but what happened when you did the instructions I gave you?
thanks, ***** ***** need you please to do the instructions I gave you
I will repeat them again below
First, are you sire the Nook is powered off, so hold power and select Power off.
no, the payment failed for the remote.
But I need you please to focus on the questions I have been asking you.
I will again repeat
ok, now that it is off.
hold down the n button (home) and Power Button until the NOOK powers on.
You will be prompted with a Factory Reset dialog. Press POWER key to Exit Press HOME key to continue
Tell em when you are there
It is the internal memory that has faulted. The password ***** ***** the issue here, it should have resetted with my instructions
I am really sorry about this and you are going to have to return the Nook to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
It will need to go back to the place of purchase, so you will need to check with them where they purchased it from. They can then see based on the serial number if the warranty is still valid
Let me know if you need anything else and please remember the service rating