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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I forgot my Microsoft account,name and password. help me.

Customer Question

I forgot my Microsoft account,name and password. help me.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: windows8 or 10 and computer is hpackard.
JA: Have you installed any updates recently?
Customer: no,I do not think so,but it seemed it was trying to change from windows 8 to windows 10.
JA: Anything else you want the computer expert to know before I connect you?
Customer: What it tells me is my settings are not synchronized.
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is it the Windows 10 mail app telling you that things aren't synced yet?

Expert:  Byron replied 9 months ago.

Your Microsoft account is an email address and password. If the login screen of your computer shows

an email address, that address is your Microsoft account. What is the email address you are using?