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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been a hotmail user for 20 years or so. My account

Customer Question

I have been a hotmail user for 20 years or so. My account is***@******.***. I do not remember my password. After using hotmail all day/ALL DAY from my desk top and two ipads, I suddenly started getting notices on both my ipads, desk top and i phone saying my user name or password ***** incorrect. So the account became inaccessible. HOW DO I FIX THIS. CAN YOU SEND ME A PASSWORD ***** ENTER MY ACCOUNT, SO THAT I MAY CHANGE THE PASSWORD ***** FIND ANOTHER WAY TO ENTER MY ACCOUNT, WHICH IS VERY IMPORTANT TO ME. mY TELEPHONE NUMBER IS(###) ###-#### THANK YOU
JA: How long have you had this issue with your Hotmail account?
Customer: I first noticed it within the past hour.
JA: Have you installed any updates recently?
Customer: No. I do receive several messages a day for the past several months telling me the account is being closed unless I sign in immediately. These I have dismisssed as phishing.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, except please help.
Submitted: 8 months ago.
Category: Computer
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

I can send a reset to your phone number ending in 18 -- Do you still have access to that number?