How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2718
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Type Your Computer Question Here...
Martin is online now
A new question is answered every 9 seconds

We have a renewed license for 3 computers. The other 2 have

This answer was rated:

We have a renewed license for 3 computers. The other 2 have renewed. I cannot get the renewal to recognize on this computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: We're running windows xp, I do not know the make and model. Our computer person puts everything together for us.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO. I just need to get this done. Thanks.

Hello and welcome.

What software are you trying to renew the licence for?

Customer: replied 8 months ago.
Who are you?

You're on, my name is Martin

It should be written on the address bar at the top of your browser window

Customer: replied 8 months ago.
I'm not sure how I got to you from Zone alarm

You might have clicked on something.

I found the page for Zone Alarm support center so you can get the info you need:

Martin and other Computer Specialists are ready to help you

Does that help?