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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I set up the printer table to hold for printing

Customer Question

How do I set up the printer table to hold for printing business envelopes (4.25x9.5)?
Submitted: 8 months ago.
Category: Computer
Expert:  Bob James replied 8 months ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.
Please give me just a bit to look over the question and do some initial research.
Thanks,
Bob

Expert:  Bob James replied 8 months ago.

Hi,
After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.

What Make and Model is the printer?

Thanks,

Bob

Customer: replied 8 months ago.
Brother MFC-J6520 DW
Customer: replied 8 months ago.
I need to know how to set this up on my own, please show me how.
Expert:  Bob James replied 8 months ago.

Hi Joe,

I am looking into this for you.

Thank you for your patience.

Thanks,

Bob

Expert:  Bob James replied 8 months ago.

OK, first you must choose Envelope in the Paper Thickness drop-down list, you must load the envelopes in Portrait orientation, and you cannot use Tray 2. Is all of this being done?

Customer: replied 8 months ago.
I do not want a Remote Secure Assistance, I just want an answer to my question placed at 2:19 CST, in 3 minutes you will have had the question for 30 minutes. How much longer will I have to wait?
Expert:  Bob James replied 8 months ago.

I am doing my best to answer your question, and I did provide the advice of disregarding the remote assistance. Please understand that my goal is to help, there are often necessary follow up questions and dialogue that are important in determining the solution. Both of our time is valuable, I understand that.

Were you able to confirm my last advice, in my last post at 1:35pm?

Customer: replied 8 months ago.
I did not receive a 1:35 message post or a 2:35 message post my time.
Expert:  Bob James replied 8 months ago.

Here is a copy of it:

OK, first you must choose Envelope in the Paper Thickness drop-down list, you must load the envelopes in Portrait orientation, and you cannot use Tray 2. Is all of this being done?

Customer: replied 8 months ago.
Which tray is considered the #2 tray?
Customer: replied 8 months ago.
I have 3 ways of feeding paper for printing, the top 2 trays are normally used for copying and the bottom tray is usually used to print from the printer.
Expert:  Bob James replied 8 months ago.

Here is the link to the user guide for your printer:

http://download.brother.com/welcome/doc003160/cv_mfc6720dw_use_busr_lel905001_a.pdf

I'm going to respectfully ***** ***** this conversation, as I don't think we're quite making the right connection with each other.

Have a great Thanksgiving.

Customer: replied 8 months ago.
Be sure and cancel my charges, since I did not get the service requested.
Customer: replied 8 months ago.
Not interested, cancel my request. I do not have time to spend waiting on responses. If I see a charge on my credit card I will have it disallowed.

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