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Thank you for using JustAnswer.com.My name is ***** ***** I will do my best to help.Please give me just a bit to look over the question and do some initial research.Thanks,Bob
Hi,After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.
What Make and Model is the printer?
I am looking into this for you.
Thank you for your patience.
OK, first you must choose Envelope in the Paper Thickness drop-down list, you must load the envelopes in Portrait orientation, and you cannot use Tray 2. Is all of this being done?
I am doing my best to answer your question, and I did provide the advice of disregarding the remote assistance. Please understand that my goal is to help, there are often necessary follow up questions and dialogue that are important in determining the solution. Both of our time is valuable, I understand that.
Were you able to confirm my last advice, in my last post at 1:35pm?
Here is a copy of it:
Here is the link to the user guide for your printer:
I'm going to respectfully ***** ***** this conversation, as I don't think we're quite making the right connection with each other.
Have a great Thanksgiving.