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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Computer and router are fine. I have a new device and cannot

Customer Question

Computer and router are fine. I have a new device and cannot locate original password. Everything prior was setup by techs. They don't have my password.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an iMac, but thats not the issue. I need the wifi password ***** a new device to set up and if it all ever has to be restarted again
JA: Have you installed any updates recently?
Customer: I know nothing about routers. My iMac is very current
JA: Anything else you want the computer expert to know before I connect you?
Submitted: 8 months ago.
Category: Computer
Expert:  Jason Jones replied 8 months ago.

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,

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