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Please remove the toner and make sure that there isn't any tape or plastic still on the toner. The companies put a lot of plastic/tape on the cartridges as protection and it is easy to miss it.
If you do not see any tape/plastic, put the toner back in the printer.
While the printer is powered on, pull the power cord.
Wait 1 minute
Plug the printer back in and power it on
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